Privacy Policy

Introduction – This Privacy Policy describes how and its affiliates (collectively "Techsphere" ) collect, use, share, protect or otherwise process your information/ personal data through our website www.techsphere.co.in (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account, credit/debit card, payment instrument information, or biometric information (in order to enable use of certain features when opted for). All of the above being in accordance with applicable law(s).

You always have the option to not provide information by choosing not to use a particular service or feature. We may track your behaviour, preferences, and other information that you choose to provide. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on the Platform and third-party business partner platforms. When such a third-party collects your data directly from you, you will be governed by their privacy policies. We shall not be responsible for such practices.

If you receive an email, call from a person/association claiming to seek personal data like debit/credit card PIN, net-banking or mobile banking password , never provide such information. If already revealed, report it immediately to law enforcement.

Usage

We use personal data to provide the services you request, assist sellers and business partners in fulfilling orders, enhance customer experience, resolve disputes, troubleshoot problems, inform you about online/offline offers, products, services, and updates , customise your experience, detect and prevent fraud or criminal activity, enforce terms, conduct marketing research, and other purposes as described at collection.

Sharing

We may share your personal data within group entities, affiliates, sellers, business partners, logistics providers, payment partners, and others as required for services, compliance, fraud prevention, or legal obligations. Data may also be shared with law enforcement if required by law.

Security Precautions

We adopt reasonable security practices to protect your personal data. However, transmission over the internet cannot be fully secure . You are responsible for protecting your login and password.

Data Deletion and Retention

You may delete your account via settings or by contacting us. Account deletion may be delayed if pending claims, shipments, or services remain. Data is retained only as long as necessary or legally required. Anonymised data may be kept for analytics/research.

Your Rights

You may access, rectify, update your personal data via the Platform.

Consent

By using the Platform, you consent to the collection, use, storage, disclosure and processing of your personal data in accordance with this Privacy Policy. If you disclose data of others, you confirm you have authority to do so.

You may withdraw consent by writing to the Grievance Officer. Withdrawal will not be retrospective and may affect services.

Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy and notify you as required under applicable law.